Policies & FAQ
Most of the products listed on our website are available for IN-STORE PICKUP ONLY. If you would like products delivered or shipped, an additional fee will apply. Please contact us at 615-292-7272 to request rates.
Returns are not accepted. All sales are final.
This privacy policy sets out how Flower Mart uses and protects any information that provided when you use our online website. Flower Mart is committed to ensuring that your privacy is protected. Should you be asked to provide certain information which may identify you while using our website, you can be assured that it will only be used in accordance with this privacy statement. This policy may be updated from time to time by updating this page. We advise you to check this page to ensure that you are happy with any changes made.
You may be asked to provide any of the following information: contact information, including e-mail address, credit card information (used for purchases), or demographic information (such as postal codes).
What do we do with the information we collect?
We require this information in order to better understand your needs and to provide you with better service. This information is also collected for the following reasons: internal record keeping, product and service improvement, and website customization tailored to the interests of our customers.
We are committed to ensuring that your information is safe and secure. In order to prevent unauthorized access or disclosure, we have enacted suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We will not sell, distribute, or lease your personal information to third parties without your permission or unless we are required by law to do so.
Every floral arrangement is personally hand-delivered by a Flower Mart employee. We make every effort to deliver your order as quickly as possible.
Most of our products can be delivered the same day as the request is made. To insure same-day delivery, orders MUST be received before 12:00 pm noon Monday through Friday or before 11:00 am on Saturday (times are listed in the recipient’s time zone). Orders received after that time may be delivered the following day. No deliveries will be made on Sunday (requests made after 11:00 am on Saturday will be made the following Monday).
Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please add a comment the “Notes” section during checkout. We will do our best to accommodate your requests.
In the instance of a major holiday, we recommend you place your orders at least five days in advance.
Our staff is experienced at delivering to hospitals. When placing your order, please be sure to include the following: hospital name and telephone number, along with the name of the recipient and room number (or ward of the recipient).
We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you’ve selected, our experienced florists will ensure that the style, theme, and color scheme of your arrangement is preserved. We will only substitute items of equal or higher value.